AMERICAN FASTENERS CORP. RETURN POLICY
American Fasteners Corp. understands the importance of choosing the right product for your project. We will accept exchanges or returns on merchandise if the items are returned undamaged, unused and in its original condition to any American Fasteners Corp. location within 90 days of purchase with a valid sales invoice (unless otherwise noted below). If you do not have an original receipt, a store credit will be issued. We reserve the right to limit returns or exchanges without a valid receipt.
All returned merchandise must be undamaged and in its original package. Depending on the item category, American Fasteners may charge a 15% – 25% restocking fee.
Your refund will be processed by the same method of payment from your original purchase.
All returns over 90 days or over $500.00 will need a Manager’s approval.
Merchandise sold in less than full box quantity ARE NON-REFUNDABLE.
Once a product has been used, it cannot be returned. American Fasteners Corp. is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of product. Thoroughly inspect all products before installation as use will constitute acceptance. Installed products are considered the property of the owner/installer and cannot be exchanged or returned for any reason.
SPECIAL ORDERS ARE NON-REFUNDABLE. The customer is solely responsible for all outgoing and return shipping costs, and a pre-payment is always required to place the order